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Customer
Service 3
Here’s
my story: Part I of this story takes place in the year 1990. I was
given a gift of a Cross pen 10 years before in 1980. The most
expensive pen I’d ever held, let alone received as a gift. It
was their Select Tip that could be changed out to hold a roller ball
refill. My gift was even engraved. It was a wonderful gift that
served me well and was well used.
As
things happen in this life, the pen wore out. No other words to
describe a pen with 10 years of daily wear and tear; it simply wore
out. I had heard that Cross had an unconditional life-time warranty.
Many
people said, “Mail it in and see what happens.” What went
through my mind was all 10 years of reasons why they would NOT fix or
replace my broken pen. I was a skeptic to the core. There’s no
way on this green earth that a company as big and powerful as Cross
would even care that little ol’ me had a very old broken pen. It
was still functional, sort of—the shirt clip was broken.
Results!
It not only was replaced, but they went the extra mile (in my mind)
and had it re-engraved as well. Now for the surprising part of this
story: The clip broke again 18 years later (2008) and without
hesitation, I sent it in.
They
said they didn’t carry that line anymore, but would I except
the upgraded version?
Cross,
you folks are my heroes. They stood behind a now 28-year-old commitment.
My
story concludes with how important “Little ol’ me” is
to someone else.
I
realize that my work is here and now with one person at a time. When
the job is all said and done; some “one” is going to write
a check for services rendered.
May
we all remember the “one” in our serving one another.
Disclaimer: Not
responsible for advice, ideas, suggestions and/or
programs. By
mentioning these programs or any other program, I’m in no way
endorsing these or any other programs for you and/or your project.
Any advice, ideas or suggestions and/or programs mentioned are
considered my opinion only and am considered not liable. Not
responsible for sales or lack of sales of your project.
Brian@SunriseBooks.com
SunrisePublishing@gmail.com |
